Customers need to have easy touchpoints to reach out to your service teams via chat, email, phone and social media.
Our team will help you build strong processes, manage SLA and balance inbound traffic which will help you answer client questions as they arise.
Our team will help you build a service flow that works and at the same time train the chatbots with the data that is captured in Salesforce.
With digital engagement you can interact with clients through your website and through social networks, listen to customer needs and at the same time have an holistic overview of your client in SalesforceLet’s talk
With Micha's professional team, we were able to establish a strong ground that helped us capture marketing qualified leads with Pardot and assign them to the right Rep in Salesforce which apparently picked it up and closed the deal in 48 hours! Usually leads used to fade or wait in line for days.
Micha and Maor's team did a great job of understanding our needs and pain points with our former CRM platform. We had a working document throughout the project that enabled them and us, the client, to effectively communicate product related requirements and possible solutions. Lines of communication were always open and the project was completed within the timeframe and budget that was initially proposed.